In the unlikely event of finding a fault with one of our boats under warranty you can contact us and arrange for us to collect your boat from your doorstep and return it to us using our 24hr courier free of charge Monday to Friday. Our service department will resolve your problem then return it again using our 24hr courier. Any repairs on your bait boat under our warranty terms would be collected fixed and re sent to your address usually within 14 days excluding transportation time and taking in to account weekends and in the unlikely event of spares stock issues. The warranty covers any defects arising from the drive unit and the electronic parts of the boat, faulty material or workmanship. Collection service only available within mainland England. Please note batteries and chargers are not covered by warranty.
Any boat being returned under warranty must be sent back complete, including all parts which were originally received. Please remove the batteries from the boat before transportation as they may come loose during transit and cause irreparable damage that is not covered under warranty.
Out of Warranty
Boats no longer under warranty that need a service or repair can be sent back by yourself. We recommend once securely packaged and excluding any bait boat batteries inside the boat or out to be sent via a courier service. We recommend for finding the best carriage rate to send back online price comparison companies such as parcel2go or parcel monkey. Once we receive your boat back we will assess the cost of the repair needed, contact you with a price for any repairs then carryout repairs if quote is acceptable. Any repairs carried out are generally done within 14 days taking into account delivery times and stock availability of spares. It is not unusual for boats to be collected repaired and received back within 7 days depending on the fix. Postage rates may vary depending on location, Scottish highlands etc.....
To enable the 2nd year warranty
Please purchase your second year warranty service here:
We are pleased to offer a full manufactures 2 year warranty with our bait boats. Excluding batteries and chargers, subject to a full service 1 year after purchase.
The first year of the warranty will cover collection from UK mainland only and repair free of charge covering any defects arising from the drive unit and the electronic parts of the boat, faulty material or workmanship not covering damage caused by incorrect use accidental damage and any work carried out by any unauthorised persons. Collection from outside of the UK mainland will need to be arranged by the customer.
After the first year the owner has a maximum of 14 days, one year after date that boat was registered to book a full service to extend the warranty into the second year, if not serviced after this time all repairs and carriage would be charged
What’s included in service?
• Return post & packaging worth £15.00
• External shell inspection
• Boat strip down
• Internal inspection
• 1 standard boat repair
• Re build and seal
• Boat valet
• All parts replaced carry a full 1 year warranty
Please note: Any boat which is received with batteries left in the hull or with batteries packed loose in with the boat will have its warranty null and void. If batteries need to be returned with the boat they must be securely wrapped and packaged in such a way that they can not move during transit to prevent damage to any other component.